FAQ

FAQs

This FAQ section is designed to aid in answering many of the questions one may have if engaging in therapy for the first time. We hope you find the answers to your questions here and if not, please do not hesitate to be in touch.

How do I book an appointment?

To book an appointment, please contact the therapist of your choice individually either through their email or phone. This information can be found directly under each therapists photo on the “Meet Our Team” page and under their individual bio.

Can I contact the OCC directly to book an appointment?

While we strive to be as supportive and helpful in getting you connected to a therapist, we do not match clients to therapists. We believe it is important that you feel connected to and confident in the therapist of your choice and that the best way to achieve this is to speak with the therapist directly.

How do I know which therapist is the best fit for me?

We understand that there are many therapists out there and choosing the “right one” can feel daunting. Each therapist at the OCC is trained to work with a variety of populations and uses an eclectic array of treatment modalities. Under each therapists bio we have provided you with an “at a glance list” of quick and helpful information to help guide you. Please take the time to read through our therapists bio’s in order to get a feel for the services each therapist offers and if you can imagine having your needs met with them. If you like what you read then please contact them directly to learn more about their services or to book an appointment. Some of our therapists also have individual websites which we encourage you to check out as well.

How do I know if my insurance will cover therapy?

Please check with your insurance provider to see which designation you have coverage for. Once you have this information you can use it to guide your search for the right therapist. Therapy cost can also be submitted on income tax under medical expenses.

What do your credentials mean?

RSW: Registered Social Worker. Being an RSW means a therapists may hold a Bachelors, Masters or alternative degree in social work or a related discipline. This therapist is a member in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) and means that they meet the ethical and professional guidelines of the College. Many insurance providers will provide partial or full coverage for an RSW.

RP: Registered Psychotherapist. Being an RP means a therapist may hold a bachelors, masters or alternative degree in counselling or a related discipline. This therapist is a member in good standing with the College of Registered Psychotherapists of Ontario (CRPO) and means that they meet the ethical and professional guidelines of the College. Many insurance providers will provide partial or full coverage for an RP.

MSW: Master of Social Work. In Ontario, MSW is the most common designation of therapists. Although you may have coverage for an RSW, many insurance providers will require that the therapist hold an MSW degree.

MSc: Master of Science in Couple and Family Therapy. University of Guelph’s Couple and Family Therapy program.

MDiv: Master of Divinity. It’s a degree that focuses on the existential/spiritual aspects of counselling.

R. Psych. Registered Psychologist. In a clinical setting, a psychologist typically has a PhD in psychology. A psychologist may do one or all of the following: administers psychological tests, makes diagnosis and provide counselling.